Privacy policy
Who we are
BillBoxs (“we”, “us”) runs the BillBoxs website and wallet app at www.billboxs.com. This policy explains what personal information we collect, why, and your choices.
What we collect
- Account details: your name, email address, phone number and a scrambled (hashed) copy of your password and PIN.
- Transactions: what you buy, phone, smartcard and meter numbers you enter, amounts and references.
- Identity checks: if you sell gift cards or withdraw, your name as on your ID, date of birth and NIN.
- Bank details for withdrawals.
- Messages you send us through the contact form.
- Technical data such as your IP address, used to keep the service secure.
How we use it
To run your account and wallet, deliver what you pay for, prevent fraud, meet our legal obligations, and answer your questions.
Who we share it with
Only with the companies needed to provide the service: Paystack (payments and withdrawals) and the providers that deliver airtime, data, TV, electricity, gift cards and flights. We do not sell your personal information.
How long we keep it
For as long as your account is open and afterwards for as long as the law requires us to keep transaction records.
Your rights
You can ask to see, correct or delete your personal information, subject to records we must keep by law. Send your request through our contact form.
Security
Passwords and PINs are stored hashed, connections are encrypted (HTTPS), and every payment needs your PIN.
Questions about this page? Contact us.