How can we help?

How do I add money to my BillBoxs wallet?

Open the app, tap the orange + button, choose an amount and pay on Paystack’s secure page by card, bank transfer or USSD. Your wallet is credited as soon as Paystack confirms the payment.

I paid but my wallet wasn’t credited. What should I do?

It usually takes a few minutes. If it hasn’t arrived after 30 minutes, send us a message through the contact form with your Paystack receipt or payment reference.

Are there any fees?

Any fee is shown on screen before you confirm a payment with your PIN. Nothing is added afterwards. See the Prices page for current fees.

How do I withdraw money?

Verify your identity and add your bank account in Profile, then tap Withdraw. Withdrawals are checked and paid to your Nigerian bank account.

Which networks can I recharge?

MTN, Airtel, Glo and 9mobile. BillBoxs detects the network from the phone number, and you can change it if the number was ported.

My airtime or data hasn’t arrived. What happens now?

“Success” in History means it was delivered. “Processing” means the network is still confirming; your money is held, not lost. “Failed” means it didn’t go through and your money is already back in your wallet.

I sent airtime to the wrong number. Can it be reversed?

Networks can’t reverse a top-up to a valid number, so please check the number before you pay. Contact us and we’ll see what we can do.

How do I renew DStv, GOtv or Startimes?

Choose TV, pick your provider and enter your smartcard or IUC number. You’ll see the account name and package before you pay.

Where is my electricity token?

It’s shown straight after payment and saved in History. Tap the transaction to see it again.

Is BillBoxs safe?

Payments are processed by Paystack, every purchase needs your 4-digit PIN, and your PIN locks after 5 wrong tries. We will never ask for your password or PIN by phone, email or chat.

I forgot my PIN or it’s locked.

Go to Profile in the app and set a new PIN using your account password.

Do I need to download anything?

No. BillBoxs works in your phone’s browser. You can add it to your home screen so it opens like an app.