What you need
- Your smartcard or IUC number (on the decoder, the card or your last receipt).
- Money in your BillBoxs wallet.
Step by step
- Open the BillBoxs app and choose TV.
- Pick DStv, GOtv or Startimes and enter your smartcard or IUC number.
- Tap Check. You’ll see the name on the account and the current package, so you know you’re paying the right decoder.
- Renew the same package or choose a new one, then confirm with your PIN.
If your channels don’t come back
Leave the decoder switched on and tuned to a channel for a few minutes after payment. If it still shows an error, use your provider’s “clear error” option or contact them, and keep the reference from your BillBoxs History.